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Frequently Asked Questions

Learn how to set up, troubleshoot, and maintain your ELEMENT+ for optimal performance.

Warranty Information & User Guides

ELEMENT+ Warranty

Residential 1-Year Limited Warranty

Valley Bath & Kitchen Cold Plunge Chiller have a limited warranty for residential use for a period of 1 year from the original purchase date, against any failure from improper manufacturing defects.

Important Warranty Notice:

Please be aware that damages resulting from freezing conditions or improper water chemistry are not covered under our warranty.

To ensure your unit is covered under warranty, it must be installed using the supplied kit and according to the provided installation guidelines. Any modifications to the unit or deviations from the recommended installation process will void the warranty.

Note: For optimal performance, ensure the distance between your chiller and tub does not exceed 2 metres. A greater distance may require a more powerful pump to maintain proper water flow.
Insufficient flow can significantly reduce the cooling efficiency.

We strongly advise using only the recommended pipes to connect the chiller. Poorly sealed or incompatible pipes can introduce air into the system, disrupting the pump’s operation. Additionally, inconsistent pipe diameters may compromise water flow, further reducing efficiency.
Failure to adhere to these instructions may lead to chiller malfunction.

ELEMENT+ Manual

Download your ELEMENT+ Manual

Download your ELEMENT+ Spec Sheet

Setting Up the ELEMENT+

Location Guidelines
When positioning your Plunge, please follow these guidelines:

• Ensure a minimum clearance of 16 inches on the side housing the component parts.

• Place the Plunge on a level surface that can support at least 544 kg (1,200 lbs).

• Allow at least 12 inches of space on the front side for drain access and 5 inches at the back.

• Maintain approximately 5 inches of clearance from the wall on the opposite end to provide comfortable support for head leaning.

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Fill the ELEMENT+
Begin filling the Plunge with water.

Recommended Water Levels:

• Indoor Use: Maintain a water level 4.5 inches from the top.
• Outdoor Use: Keep the water level 3 inches from the top.
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Power Up the ELEMENT+
After filling the tub, connect your Plunge to a dedicated 120V 15A circuit outlet.

Important:

• Allow the Plunge to rest for at least 20 minutes before plugging it in to ensure the coolant settles properly.
• If using an extension cord, ensure it is a 12-gauge cord, suitable for distances up to 25 feet, to provide sufficient power.
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Turning ON the Red Light Therapy

To activate the Red Light Therapy, simply press the button located on the back of the ELEMENT+. Press it again to turn it off.
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Maintaining Your ELEMENT+

Replacing the ELEMENT+ Filter

Replacing the Filter:

1. Pause or power off your ELEMENT+ and ensure all jets are off.

2. Gently press to remove the circular filter housing cover.

3. Replace the used filter with a clean one, ensuring it sits straight in the housing with an even gap around it and the nodule aligned with the center hole.

4. Inspect the o-ring at the top of the housing to ensure it’s clear of debris.

5. Hand-tighten the housing lid back on. If you encounter resistance, double-check the filter alignment.

Replacement Frequency:
At least every 3 weeks
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Water Maintenance

Water Maintenance Instructions
Initial Setup:

1. Add 3 - 4oz (100 cc) of oxidizer to the tub.
2. Wait for 1 5 minutes.
3. Add 0.75 - 1oz (20cc) of sanitizer to the tub.
4. Wait for 15 minutes.
5. After 15 minutes, it’s safe to enter the tub.

Weekly Maintenance:

1. Determine the frequency of use for the tub:
a. If used 5 - 7 times per week, add 1 oz of oxidizer.
b. If used more frequently, add 2 oz of oxidizer.
2. Wait for 15 minutes.
3. Dip a test strip into the water, 6 inches deep, for 2 seconds.
4. Remove the strip and shake of excess water.
5. Wait 10 seconds, then compare it to the chart on the back of the test strip container.
6. Add sanitizer as necessary.
7. Wait 15 minutes, then test again. Repeat this process if necessary.

Monthly Maintenance:

1 . Turn off the chiller and close the tub valves by turning the handles perpendicular to the valve bodies( if applicable). If your tub/chiller doesn’t have closable valves, we recommend raising the chiller to be above the water level of the tub, to minimize the amount of water that spills, or you can cap the hose ends with plugs to prevent spills.
2 . Remove the water strainer enclosure by twisting it counterclockwise, and check the inner strainer for debris.
3 . Remove any foreign materials present, and use a paper towel or brillo pad if necessary.
4 . Check the color of the cartridge filter regularly, and replace it when the color gets to a medium tan color, if not before.
5 . To access the filter, turn the filter housing to the left if facing the back of the chiller.
6 . Wipe down the tub with a wet towel and mild soap.

Important Safety Guidelines

Safety Precautions

WARNING

ELECTRICITY CAN BE EXTREMELY DANGEROUS. TO PREVENT ACCIDENTS, IT IS ESSENTIAL TO PRIORITIZE SAFETY. PLEASE BE CAUTIOUS WHEN HANDLING ANY ELECTRICAL SYSTEMS.

ELEMENT+ Plunge Safety Guidelines

IMPORTANT SAFETY INSTRUCTIONS

Please carefully read and adhere to all warnings and guidelines outlined below to mitigate the risk of serious injury or fatality.
Retain these instructions for future reference.

USAGE PRECAUTIONS:

DANGER: Prevent Drowning - To prevent drowning, individuals under 18 years of age must not utilize the ELEMENT+ Plunge unless approved by a medical professional and under constant supervision.

DANGER: Hypothermia Hazard - Cold water immersion poses a severe risk of hypothermia, potentially fatal. Cease usage immediately and dial 911 if symptoms such as violent shivering, sluggishness, speech impediments, reduced motor skills, blue skin, or irregular heartbeat occur.

DANGER: Alcohol and Drug Warning - Never consume alcohol or drugs before or during use, as it significantly heightens the risk of fatal hypothermia, unconsciousness, or drowning.

DANGER: Entrapment Risk - The suction fittings are designed to match the pump’s water flow. Only operate with intact fittings.

WARNING: Consultation Advised - Prior to use, consult a physician if pregnant, suffering from obesity, or with medical conditions such as heart disease, high/low blood pressure, circulatory issues, or diabetes.

WARNING:Medication Consultation - Seek medical advice before use if taking medication affecting drowsiness, heart rate, blood pressure, or circulation.

WARNING: Infectious Disease Alert - Refrain from using if afflicted with an infectious disease.

WARNING: Supervised Usage - Individuals with reduced physical, sensory, or mental abilities, or lacking experience, should only use under supervision.

WARNING: Temperature Check - Always verify water temperature with an accurate thermometer before entry. Tolerance of regulating devices may vary by +/-2°C (5°F).

WARNING: Entry and Exit Caution - Exercise caution when entering and exiting the ELEMENT+ Plunge to minimize injury risk.

WARNING: Electrical Safety - Unless proficient, avoid servicing the product yourself. Opening the rear cover may expose you to hazardous voltage. For servicing needs, contact a qualified technician.

By adhering to these safety precautions, you can enjoy the benefits of the ELEMENT+ Plunge with confidence and security.

INSTALLATION AND MAINTENANCE GUIDELINES

FOUNDATION SUPPORT: Ensure a sturdy foundation regardless of the installation location. If using patio stones, they should be at least two inches thick and twelve inches square. Despite stones, occasional re-leveling may be necessary due to potential settling.

DECK INSTALLATION: Verify your deck’s load capacity before placing the ELEMENT+ Plunge. Consult a qualified contractor or structural engineer to avoid exceeding the rated capacity, preventing structural damage. The ELEMENT+ Plunge, when filled, weighs 1,000 lbs.

FLOORING PROTECTION: Prior to placement, confirm waterproof or water-resistant flooring to mitigate damage risk.

POWER ACTIVATION: Refrain from powering the ELEMENT+ Plunge until it’s filled to the required level to prevent immediate damage and voiding of warranty.

CAUTION: Water Chemistry Maintenance: Adhere to manual instructions for maintaining water chemistry. Improper maintenance can lead to skin irritation or ELEMENT+ Plunge damage.

CRUCIAL HYPOTHERMIA INSIGHTS
Extended exposure to cold water may induce hypothermia, necessitating a balance between warmth and cooling. Hypothermia occurs when our body’s heat loss exceeds heat production, affecting internal temperatures. Four primary heat exchange mechanisms - conduction, convection, radiation, and evaporation - regulate body temperature.
When warming mechanisms like shivering fail to counteract cooling, hypothermia manifests. Symptoms progress through stages:

MILD HYPOTHERMIA: Shivering, goosebumps, impaired motor skills.
MODERATE HYPOTHERMIA: Intense shivering, sluggishness, speech difficulties, impaired fine motor skills.
SEVERE HYPOTHERMIA: Muscle rigidity, confusion, cessation of shivering, cyanosis, erratic heartbeat, unconsciousness.

Recognizing these signs is crucial for prompt intervention and prevention of severe consequences.

OUR PLUNGE TUBS WOULD ONLY BE SAFE IN TEMPERATURES DOWN TO -12°C AND ARE NOT ABLE TO SIT IN SNOW AS IT BLOCKS VENTILATION ON THE UNIT.

TROUBLESHOOTING

Water is failing to cool

If your water isn’t cooling, there could be several potential causes. Follow the steps below to troubleshoot and identify the issue.

Things to Keep in Mind:
1. Extension Cord: If you’re using an extension cord, ensure it’s a 12-gauge, heavy-duty outdoor cord no
longer than 25 feet.

2. Clearance: Ensure a minimum clearance of 16 inches on the side housing the component parts. Insufficient airflow can prevent proper cooling and will void your chiller’s warranty.
Flow rate lower than usual
Reduced Water Flow in Your ELEMENT tub? Here’s How to Fix It:

If your plunge is experiencing lower-than-usual water flow, follow these steps to troubleshoot and resolve
the issue:

1. Clean the Filter: A dirty filter can significantly reduce water flow, so make sure it’s clean.

2. Perform an Air Gap Removal: Sometimes air can get trapped in the system, causing reduced flow. Releasing trapped air can improve performance.

3. Check for a Frozen Chiller Reservoir: If your plunge is producing very little flow, the chiller reservoir may be partially frozen, restricting water movement. Defrost the chiller if needed.

4. Perform a Deep Clean: Sediment buildup in the hoses can also reduce water flow. We recommend performing a deep clean every 3–4 months.
No Water Flow
To Resolve Your Flow Issue, Follow These Steps:

1. Check Power Supply:
• Ensure your pump is receiving power.
• Verify all power connections.

2. Test a Different Outlet:
• Unplug the pump from the power strip and plug it into a separate outlet, which can be the same one used by the Plunge.

3. Perform a Deep Clean:
• Sediment buildup in the hoses can cause blockages. We recommend a deep clean every 3–4 months.
If your Plunge has minimal or no flow, the chiller reservoir might be frozen.
Defrosting your chiller
If you’re experiencing reduced or no water flow, it could be due to water freezing in the chiller. This issue can occur if the chiller is still running in freezing conditions or if it’s cold outside.

To address a potentially frozen chiller, follow these steps:

1. Drain Your Plunge:
• Completely empty your ELEMENT+ Plunge.

2. Bring Components Indoors:
• Move your chiller inside to a warmer environment.

3. Wait and Check:
• After 4 hours, check if the chiller has defrosted.

NOTE: It may take 24–48 hours for the chiller to fully defrost.

4. Check Flow:
• Refill your ELEMENT+ Plunge and verify if the flow issue has been resolved.
Power issue with my element+
Important: If your Plunge is not receiving power, follow these steps to troubleshoot:

1. Check Extension Cord:
• Ensure your Plunge is connected to a 12-gauge heavy-duty outdoor extension cord. Using a cord with a lower rating can cause power issues.

2. Inspect the Power Strip:
• Verify that the breaker switch on the power strip inside the electrical box is in the “on” position.

3. Examine the GFCI Outlet:
• Check the GFCI outlet where the ELEMENT Plunge is plugged in to ensure it hasn’t tripped. Reset if necessary.

4. Verify House Breaker:
• Confirm that the house breaker for the ELEMENT Plunge hasn’t tripped. Reset it if needed.

5. Test a Different Outlet:
• Plug the ELEMENT Plunge power cord into a different outlet to see if power is restored.

6. Test Components Individually:
Disconnect each component and test them by plugging them into an outlet individually.